{"id":250337,"date":"2024-04-09T09:29:13","date_gmt":"2024-04-09T08:29:13","guid":{"rendered":"https:\/\/veganuary.com\/politique-de-traitement-des-plaintes\/"},"modified":"2024-11-12T10:04:29","modified_gmt":"2024-11-12T10:04:29","slug":"politique-de-traitement-des-plaintes","status":"publish","type":"page","link":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/","title":{"rendered":"POLITIQUE DE TRAITEMENT DES PLAINTES"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">POLITIQUE DE TRAITEMENT DES PLAINTES<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. Politique g\u00e9n\u00e9rale<\/h2>\n\n\n\n<p>Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9. Nous accordons beaucoup d\u2019int\u00e9r\u00eat \u00e0 tous les retours qui nous sont faits et encourageons tout commentaire constructif sur la fa\u00e7on dont nous pourrions nous am\u00e9liorer.<\/p>\n\n\n\n<p>\u00c0 ce titre, nous nous effor\u00e7ons :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>de prendre rapidement connaissance de toute plainte qui nous est adress\u00e9e\u2009;<\/li>\n\n\n\n<li>de prendre toute plainte au s\u00e9rieux et d\u2019enqu\u00eater de mani\u00e8re appropri\u00e9e\u2009;<\/li>\n\n\n\n<li>de respecter la confidentialit\u00e9 et de faire preuve d\u2019\u00e9quit\u00e9\u2009;<\/li>\n\n\n\n<li>de r\u00e9pondre de mani\u00e8re appropri\u00e9e et dans les meilleurs d\u00e9lais aux plaintes qui nous sont adress\u00e9es\u2009;<\/li>\n\n\n\n<li>de les enregistrer de mani\u00e8re claire et s\u00e9curis\u00e9e\u2009;<\/li>\n\n\n\n<li>d\u2019en tirer les enseignements appropri\u00e9s.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Comment d\u00e9poser une plainte<\/h2>\n\n\n\n<p>Veganuary consid\u00e8re comme une plainte toute expression de m\u00e9contentement concernant nos normes de service, mais aussi une action ou une inaction de notre part.<\/p>\n\n\n\n<p>Si vous souhaitez d\u00e9poser une plainte, veuillez dans un premier temps vous adresser \u00e0 votre point de contact habituel chez Veganuary. Si vous n\u2019obtenez pas satisfaction et souhaitez faire remonter votre plainte, vous pouvez contacter notre COO par e-mail \u00e0 <a href=\"mailto:accounts@veganuary.com\">accounts@veganuary.com<\/a> ou par courrier postal \u00e0 :<\/p>\n\n\n\n<p>Veganuary \u2014 Head of Operations and Finance<br>PO Box 771<br>York, YO1 0LJ<br>Angleterre<\/p>\n\n\n\n<p>Merci de pr\u00e9ciser dans l\u2019objet de votre e-mail ou de votre lettre qu\u2019il s\u2019agit d\u2019une plainte officielle.<\/p>\n\n\n\n<p>Si votre plainte concerne la collecte de fonds, veuillez \u00e9crire \u00e0 notre responsable de la collecte de fonds par e-mail \u00e0 <a href=\"mailto:fundraising@veganuary.com\">fundraising@veganuary.com<\/a> ou par courrier postal \u00e0 :<\/p>\n\n\n\n<p>Veganuary \u2014 Fundraising Manager<br>PO Box 771<br>York, YO1 0LJ<br>Angleterre<\/p>\n\n\n\n<p>Veuillez \u00e9galement vous r\u00e9f\u00e9rer \u00e0 la section quatre ci-dessous.<\/p>\n\n\n\n<p>Les plaintes doivent \u00eatre d\u00e9pos\u00e9es dans les trois mois suivant l\u2019incident en question. Dans des cas exceptionnels, nous pouvons, \u00e0 notre discr\u00e9tion, envisager de r\u00e9pondre \u00e0 une plainte plus ancienne.<\/p>\n\n\n\n<p>Veuillez indiquer votre nom et votre adresse \u00e9lectronique ou postale afin que nous puissions r\u00e9pondre par \u00e9crit \u00e0 votre plainte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Proc\u00e9dure de plainte<\/h2>\n\n\n\n<p>Nous accusons r\u00e9ception des plaintes re\u00e7ues sous cinq jours ouvr\u00e9s. Ces plaintes sont examin\u00e9es par notre COO (ou notre responsable de la collecte de fonds, selon le cas), qui m\u00e8ne alors une enqu\u00eate appropri\u00e9e. Si notre COO (ou notre responsable de la collecte de fonds) n\u2019est pas en mesure d\u2019examiner la plainte, un membre autoris\u00e9 de la haute direction prendra en charge cette proc\u00e9dure.<\/p>\n\n\n\n<p>Une r\u00e9ponse officielle sera transmise aussi rapidement que possible, et dans la limite d\u2019un mois calendaire.<\/p>\n\n\n\n<p>Dans le cas o\u00f9 nous aurions besoin de plus de temps pour mener \u00e0 bien notre enqu\u00eate en raison de la complexit\u00e9 d\u2019une plainte, nous tiendrons le ou la plaignant\u2022e inform\u00e9\u2022e de l\u2019\u00e9volution de la situation (dans la mesure du possible et si n\u00e9cessaire) et de la date \u00e0 laquelle notre r\u00e9ponse officielle peut \u00eatre attendue.<\/p>\n\n\n\n<p>Si nous ne sommes pas en mesure de commenter les \u00e9l\u00e9ments soulev\u00e9s dans une plainte (par exemple si l\u2019incident est ind\u00e9pendant de notre volont\u00e9), nous en informerons le ou la plaignant\u2022e par \u00e9crit.<\/p>\n\n\n\n<p>En de rares occasions, il peut arriver que nous d\u00e9cidions de ne pas donner suite \u00e0 une plainte, par exemple si nous avons d\u00e9j\u00e0 r\u00e9pondu \u00e0 la plainte et que les \u00e9l\u00e9ments pr\u00e9sent\u00e9s restent inchang\u00e9s.<\/p>\n\n\n\n<p>Notre politique est de ne pas r\u00e9pondre aux plaintes contenant un langage ordurier ou offensant, aux plaintes incoh\u00e9rentes ou aux plaintes anonymes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Plaintes relatives \u00e0 la collecte de fonds<\/h2>\n\n\n\n<p>Veganuary s\u2019engage \u00e0 fournir un service de haute qualit\u00e9 \u00e0 toute personne qui interagit avec notre travail par le biais de la collecte de fonds. Nous nous effor\u00e7ons continuellement d\u2019impl\u00e9menter les meilleures pratiques en mati\u00e8re de collecte de fonds. Veganuary est enregistr\u00e9 aupr\u00e8s de Fundraising Regulator, respecte l\u2019engagement de la Fundraising Promise et du Code of Fundraising Practice.<\/p>\n\n\n\n<p>Merci de suivre la proc\u00e9dure \u00e9tablie dans la section 2 pour toute plainte concernant la collecte des fonds.<\/p>\n\n\n\n<p>Veuillez noter que toute plainte relative \u00e0 la collecte de fonds doit \u00eatre examin\u00e9e par l\u2019organisation concern\u00e9e avant d\u2019\u00eatre transmise \u00e0 Fundraising Regulator.<\/p>\n\n\n\n<p>Si vous n\u2019\u00eates pas satisfait\u2022e des suites donn\u00e9es \u00e0 votre plainte, vous avez le droit de le signaler \u00e0 Fundraising Regulator \u00e0 l\u2019adresse suivante : <a href=\"https:\/\/www.fundraisingregulator.org.uk\/complaints\">https:\/\/www.fundraisingregulator.org.uk\/complaints<\/a>.<br><br>Fundraising Regulator est l\u2019organisme de r\u00e9glementation de la collecte de fonds au Royaume-Uni. Il peut statuer sur les plaintes relatives aux activit\u00e9s de collecte de fonds lorsque le ou la plaignant\u2022e et l\u2019organisation concern\u00e9e ne parviennent pas \u00e0 trouver un terrain d\u2019entente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Protection des donn\u00e9es et de la vie priv\u00e9e<\/h2>\n\n\n\n<p>Pour toute information relative \u00e0 vos donn\u00e9es ou \u00e0 la mani\u00e8re dont nous g\u00e9rons les informations vous concernant, veuillez vous reporter \u00e0 notre avis de confidentialit\u00e9 : <a href=\"https:\/\/veganuary.com\/fr-ca\/privacy-notice\/\">https:\/\/veganuary.com\/fr\/privacy-notice\/<\/a>.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>POLITIQUE DE TRAITEMENT DES PLAINTES 1. Politique g\u00e9n\u00e9rale Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9. Nous accordons beaucoup d\u2019int\u00e9r\u00eat&hellip;<\/p>\n","protected":false},"author":95,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-250337","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POLITIQUE DE TRAITEMENT DES PLAINTES - Veganuary<\/title>\n<meta name=\"description\" content=\"Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POLITIQUE DE TRAITEMENT DES PLAINTES - Veganuary\" \/>\n<meta property=\"og:description\" content=\"Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9\" \/>\n<meta property=\"og:url\" content=\"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/\" \/>\n<meta property=\"og:site_name\" content=\"Veganuary\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Veganuary\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-12T10:04:29+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@veganuary\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/politique-de-traitement-des-plaintes\\\/\",\"url\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/politique-de-traitement-des-plaintes\\\/\",\"name\":\"POLITIQUE DE TRAITEMENT DES PLAINTES - Veganuary\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/#website\"},\"datePublished\":\"2024-04-09T08:29:13+00:00\",\"dateModified\":\"2024-11-12T10:04:29+00:00\",\"description\":\"Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/politique-de-traitement-des-plaintes\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/politique-de-traitement-des-plaintes\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/politique-de-traitement-des-plaintes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"POLITIQUE DE TRAITEMENT DES PLAINTES\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/#website\",\"url\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/\",\"name\":\"Veganuary\",\"description\":\"The website for Veganuary\",\"publisher\":{\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/#organization\",\"name\":\"Veganuary\",\"url\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/veganuary.com\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/135-veganuary-animals-icon-transparent-rgb.png\",\"contentUrl\":\"https:\\\/\\\/veganuary.com\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/135-veganuary-animals-icon-transparent-rgb.png\",\"width\":135,\"height\":135,\"caption\":\"Veganuary\"},\"image\":{\"@id\":\"https:\\\/\\\/veganuary.com\\\/fr-ca\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Veganuary\\\/\",\"https:\\\/\\\/x.com\\\/veganuary\",\"https:\\\/\\\/www.instagram.com\\\/weareveganuary\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/veganuary-limited\",\"https:\\\/\\\/www.pinterest.co.uk\\\/Veganuary\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCGDLtGanlPZLidEGP2N39CA\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/Veganuary\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"POLITIQUE DE TRAITEMENT DES PLAINTES - Veganuary","description":"Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/","og_locale":"fr_CA","og_type":"article","og_title":"POLITIQUE DE TRAITEMENT DES PLAINTES - Veganuary","og_description":"Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9","og_url":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/","og_site_name":"Veganuary","article_publisher":"https:\/\/www.facebook.com\/Veganuary\/","article_modified_time":"2024-11-12T10:04:29+00:00","twitter_card":"summary_large_image","twitter_site":"@veganuary","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/","url":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/","name":"POLITIQUE DE TRAITEMENT DES PLAINTES - Veganuary","isPartOf":{"@id":"https:\/\/veganuary.com\/fr-ca\/#website"},"datePublished":"2024-04-09T08:29:13+00:00","dateModified":"2024-11-12T10:04:29+00:00","description":"Veganuary s\u2019engage \u00e0 fournir un service d\u2019excellente qualit\u00e9","breadcrumb":{"@id":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/veganuary.com\/fr-ca\/politique-de-traitement-des-plaintes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/veganuary.com\/fr-ca\/"},{"@type":"ListItem","position":2,"name":"POLITIQUE DE TRAITEMENT DES PLAINTES"}]},{"@type":"WebSite","@id":"https:\/\/veganuary.com\/fr-ca\/#website","url":"https:\/\/veganuary.com\/fr-ca\/","name":"Veganuary","description":"The website for Veganuary","publisher":{"@id":"https:\/\/veganuary.com\/fr-ca\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/veganuary.com\/fr-ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/veganuary.com\/fr-ca\/#organization","name":"Veganuary","url":"https:\/\/veganuary.com\/fr-ca\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/veganuary.com\/fr-ca\/#\/schema\/logo\/image\/","url":"https:\/\/veganuary.com\/wp-content\/uploads\/2020\/11\/135-veganuary-animals-icon-transparent-rgb.png","contentUrl":"https:\/\/veganuary.com\/wp-content\/uploads\/2020\/11\/135-veganuary-animals-icon-transparent-rgb.png","width":135,"height":135,"caption":"Veganuary"},"image":{"@id":"https:\/\/veganuary.com\/fr-ca\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Veganuary\/","https:\/\/x.com\/veganuary","https:\/\/www.instagram.com\/weareveganuary\/","https:\/\/www.linkedin.com\/company\/veganuary-limited","https:\/\/www.pinterest.co.uk\/Veganuary\/","https:\/\/www.youtube.com\/channel\/UCGDLtGanlPZLidEGP2N39CA","https:\/\/en.wikipedia.org\/wiki\/Veganuary"]}]}},"_links":{"self":[{"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/pages\/250337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/users\/95"}],"replies":[{"embeddable":true,"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/comments?post=250337"}],"version-history":[{"count":0,"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/pages\/250337\/revisions"}],"wp:attachment":[{"href":"https:\/\/veganuary.com\/fr-ca\/wp-json\/wp\/v2\/media?parent=250337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}