{"id":238832,"date":"2024-04-09T09:29:13","date_gmt":"2024-04-09T08:29:13","guid":{"rendered":"https:\/\/veganuary.com\/complaints-policy\/"},"modified":"2026-06-30T14:52:21","modified_gmt":"2026-06-30T13:52:21","slug":"politica-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/veganuary.com\/pt-br\/politica-de-reclamacoes\/","title":{"rendered":"POL\u00cdTICA DE RECLAMA\u00c7\u00d5ES"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\">COMPLAINTS<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">1. <strong>Declara\u00e7\u00e3o de pol\u00edtica<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O Veganuary est\u00e1 empenhado em prestar um servi\u00e7o de excel\u00eancia. Levamos a s\u00e9rio todos os coment\u00e1rios e agradecemos opini\u00f5es construtivas sobre como podemos melhorar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como tal, esfor\u00e7amo-nos para assegurar que todas as queixas sejam:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reconhecidas prontamente;<\/li>\n\n\n\n<li>Levadas a s\u00e9rio e devidamente investigadas;<\/li>\n\n\n\n<li>Tratadas de forma confidencial e justa;<\/li>\n\n\n\n<li>Respondidas de forma adequada e r\u00e1pida;<\/li>\n\n\n\n<li>Registadas de forma clara e segura;<\/li>\n\n\n\n<li>Que sirvam de aprendizado.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. <strong>Como apresentar uma reclama\u00e7\u00e3o<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Veganuary considera uma reclama\u00e7\u00e3o como qualquer express\u00e3o de insatisfa\u00e7\u00e3o sobre os nossos padr\u00f5es de servi\u00e7o, as nossas a\u00e7\u00f5es ou a falta delas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Caso deseje r apresentar uma reclama\u00e7\u00e3o, em primeira inst\u00e2ncia, comunique-se com o seu ponto de contato habitual no Veganuary. Se estal n\u00e3o resultar em um resultado satisfat\u00f3rio e quiser complementar sua reclama\u00e7\u00e3o , escreva ao nosso Diretor de Opera\u00e7\u00f5es (COO)\u00a0 para: <a href=\"mailto:accounts@veganuary.com\">accounts@veganuary.com<\/a> ou Veganuary, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. Especifique na linha de assunto do seu e-mail ou carta que est\u00e1 apresentando uma queixa formal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se a sua queixa se referir especificamente \u00e0 arrecada\u00e7\u00e3ode fundos, escreva para o nosso Gestor de Fundraising : <a href=\"mailto:fundraising@veganuary.com\">fundraising@veganuary.com<\/a> ou Veganuary, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF (consulte tamb\u00e9m a se\u00e7\u00e3o 4 abaixo).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As queixas devem ser apresentadas no prazo de tr\u00eas meses de calend\u00e1rio ap\u00f3s o incidente relevante. Em circunst\u00e2ncias excepcionais, e sob nova an\u00e1lise caso a caso, podemos considerar responder a uma queixa mais antiga.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inclua o seu nome e endere\u00e7o de correio eletr\u00f4nico ou postal, para que possamos responder \u00e0 sua queixa por escrito.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. <strong>Processo de reclama\u00e7\u00e3o<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Acusaremos a recep\u00e7\u00e3o da sua queixa no prazo de cinco dias \u00fateis. O Diretor de Opera\u00e7\u00f5es ou o Gestor de Fundraisings, a depender do caso, analisar\u00e1 todos os pormenores da sua queixa e conduzir\u00e1 uma investiga\u00e7\u00e3o adequada. Se o COO ou o Gestor de Fundiraising s n\u00e3o puderem analisar a queixa, este processo ser\u00e1 delegado a um membro autorizado da Equipe de Lideran\u00e7a S\u00eanior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Emitiremos a nossa resposta formal o mais rapidamente poss\u00edvel, mas no prazo de um m\u00eas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se as quest\u00f5es levantadas na sua queixa forem complexas e necessitarmos de mais tempo para investigar adequadamente, n\u00f3s o manteremos informado sobre o progresso (sempre que poss\u00edvel e adequado) e sobre a data em que poder\u00e1 esperar receber a nossa resposta formal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se n\u00e3o nos for poss\u00edvel comentar as quest\u00f5es levantadas na sua queixa (por exemplo, se o incidente estiver fora do nosso controle), confirmaremos&nbsp; por escrito.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Em raras ocasi\u00f5es, podemos optar por n\u00e3o responder a uma queixa, por exemplo, se j\u00e1 tivermos respondido \u00e0 queixa e os pormenores se mantiverem inalterados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A nossa pol\u00edtica \u00e9 n\u00e3o responder a quaisquer queixas que contenham linguagem abusiva ou ofensiva, queixas incoerentes ou queixas an\u00f4nimas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. <strong>Queixas relativas \u00e0 angaria\u00e7\u00e3o de fundos<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">O Veganuary est\u00e1 empenhado em prestar um servi\u00e7o de alto n\u00edvel a todos os que se envolvem no nosso trabalho atrav\u00e9s da angaria\u00e7\u00e3o de fundos. Procuramos continuamente as melhores pr\u00e1ticas na angaria\u00e7\u00e3o de fundos e estamos registrados no Regulador de Capta\u00e7\u00e3o de Recursos, em conformidade com a <a href=\"https:\/\/www.fundraisingregulator.org.uk\/more-from-us\/resources\/fundraising-promise#:~:text=The%20Fundraising%20Promise.%20This%20promise%20outlines%20the%20commitment,their%20fundraising%20is%20legal%2C%20open%2C%20honest%20and%20respectful.\">Compromisso de Capta\u00e7\u00e3o de Recursos<\/a> e o <a href=\"https:\/\/www.fundraisingregulator.org.uk\/code\">C\u00f3digo de Pr\u00e1tica de Capta\u00e7\u00e3o de Recursos<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Siga o processo definido na se\u00e7\u00e3o 2 para quaisquer queixas relacionadas com a angaria\u00e7\u00e3o de fundos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tenha em aten\u00e7\u00e3o que as queixas relativas \u00e0 angaria\u00e7\u00e3o de fundos devem ser analisadas pela institui\u00e7\u00e3o de solidariedade social antes de serem encaminhadas para a Entidade Reguladora da Angaria\u00e7\u00e3o de Fundos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se n\u00e3o ficar satisfeito com a(s) nossa(s) resposta(s), tem o direito de levantar a quest\u00e3o junto da Fundraising Regulator em: <a href=\"https:\/\/www.fundraisingregulator.org.uk\/complaints\">https:\/\/www.fundraisingregulator.org.uk\/complaints.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A Fundraising Regulator \u00e9 o organismo regulador da angaria\u00e7\u00e3o de fundos no Reino Unido e pode decidir sobre queixas relacionadas com atividades de angaria\u00e7\u00e3o de fundos quando o reclamante&nbsp; e a institui\u00e7\u00e3o de caridade n\u00e3o conseguem chegar a uma solu\u00e7\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. <strong>Prote\u00e7\u00e3o de dados e privacidade<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para obter informa\u00e7\u00f5es relacionadas com os seus dados ou com a forma como gerimos as informa\u00e7\u00f5es sobre si, consulte a nossa Pol\u00edtica de Privacidade: <a href=\"https:\/\/veganuary.com\/pt-br\/privacy-notice\/\">https:\/\/veganuary.com\/privacy-notice\/<\/a><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>COMPLAINTS 1. Declara\u00e7\u00e3o de pol\u00edtica O Veganuary est\u00e1 empenhado em prestar um servi\u00e7o de excel\u00eancia. Levamos a s\u00e9rio todos os&hellip;<\/p>\n","protected":false},"author":95,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"class_list":["post-238832","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>POL\u00cdTICA DE RECLAMA\u00c7\u00d5ES - Veganuary<\/title>\n<meta name=\"description\" content=\"O Veganuary est\u00e1 empenhado em prestar um servi\u00e7o de excel\u00eancia. 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